Testimonials policy

How we collect and use testimonials · Version 1.0 · effective June 2026

Our testimonials policy, in short

futureproofwebsite.com publishes only genuine testimonials from real, verified clients who have used our services, in compliance with the EU Omnibus Directive (2019/2161), the Irish Consumer Rights Act 2022 and the ASA Ireland Code. We never fabricate or incentivise reviews; any discounted or complimentary engagement is disclosed alongside the testimonial. We do not suppress negative feedback. Every contributor confirms the testimonial reflects their genuine experience, that they personally used the service, and that they consent to publication — and we retain those records as evidence of compliance. Submissions are reviewed manually before publishing, shown with first name and optional company or role, and can be withdrawn at any time via [email protected].

This policy governs how futureproofwebsite.com solicits, verifies, and publishes testimonials in compliance with the EU Omnibus Directive (2019/2161), the Irish Consumer Rights Act 2022, and the Advertising Standards Authority of Ireland Code.

Authenticity

We only publish testimonials from real individuals who have directly used our services. We do not fabricate, paraphrase without approval, or commission fake reviews. All submissions are verified against a known client record before publication.

No incentivised bias

We do not offer payment, discounts, or any reward in exchange for positive testimonials. If a testimonial is received from a client who received a discounted or complimentary engagement, this will be disclosed alongside the published testimonial.

No selective suppression

We accept both positive and constructive feedback. We reserve the right to decline publication of submissions that are defamatory, inaccurate, or submitted in bad faith — but we do not suppress negative feedback purely because it reflects unfavourably on our services.

Every submission requires the contributor to confirm: (a) the content reflects their genuine experience, (b) they personally used the service described, and (c) they consent to publication on this website. We retain submission records including date, email, and declaration checkboxes as evidence of compliance.

Right to withdraw

Contributors may request removal of their published testimonial at any time by contacting us at [email protected]. Requests are processed within 5 business days.

Review process

All submissions are held in a pending queue and reviewed manually before publication.
We verify the submitter against our client records.
We do not edit testimonial content without the contributor's explicit approval.
Approved submissions are published with first name and, if provided, company or role.

Policy version 1.0 — effective June 2026. Regulatory basis: EU Omnibus Directive 2019/2161, Irish Consumer Rights Act 2022, ASA Ireland Code (adstandards.ie).